Shipping policy

This Shipping Policy applies to all orders placed on truetiara.com.

1. Order Processing

Orders are generally processed within 1–5 business days after payment has been successfully received.

Processing times may be affected by weekends, public holidays, high-volume periods, product availability, or circumstances outside our reasonable control.

Once an order has entered processing or has been dispatched, we may not be able to cancel or modify it.

2. International Shipping

We ship to customers in multiple countries worldwide.

Estimated delivery times depend on the destination, shipping method, local postal service, carrier, customs clearance, and other external factors.

Any delivery timeframe displayed on our website is an estimate unless expressly stated otherwise.

If we cannot ship an order within the timeframe communicated when the order was placed, we will notify the customer and provide any options required by applicable law, including cancellation and a refund where required.

3. Multiple Shipments

Some products may be fulfilled from different fulfillment centers or suppliers.

As a result, products from the same order may be shipped separately and may arrive on different dates. Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments unless this was clearly disclosed before purchase.

4. Customs, Duties and Taxes

International orders may be subject to import duties, VAT, customs charges, brokerage fees, or other taxes imposed by the destination country.

Where these charges are not collected by us at checkout, they may be payable by the recipient upon import, subject to applicable law.

Customers are responsible for providing any information reasonably required for customs clearance.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing an accurate and complete shipping address.

Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping costs may apply before the order is resent, to the extent permitted by law.

6. Delayed, Lost or Undelivered Orders

Occasional delays may occur because of customs inspections, carrier disruptions, weather, local postal conditions, or other circumstances outside our reasonable control.

If an order appears to be lost or has not arrived within the expected timeframe, please contact us so that we can investigate the shipment.

Where applicable law gives the customer a right to cancel because goods were not shipped or delivered within the required or agreed timeframe, those rights will be honored.

7. Refused or Unclaimed Shipments

If a shipment is refused, remains unclaimed, or is returned because required customs charges were not paid, we may treat the shipment as a return once it is received back.

Original shipping, return shipping, customs charges, or other costs may be deducted from any refund only where permitted by applicable law.

8. Mandatory Consumer Rights

This policy is intended to operate alongside applicable consumer protection laws.

Nothing in this Shipping & Returns Policy is intended to exclude, restrict, or waive any consumer right, guarantee, warranty, remedy, cooling-off period, or other protection that cannot legally be excluded or restricted under the laws applicable to the customer or the transaction.

If applicable consumer law provides the customer with rights that are more favorable than the terms of this policy, those mandatory legal rights will apply.